Specific Needs

Accessible mobile communications for the Specific Needs of customers with disabilities.  

  • Dedicated team of specialists 
  • Access to  cellular products and services designed to meet Specific Needs
  • Tailored to visually impaired, hearing impaired, and senior citizens

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Find out more about the features that are making cellphones more accessible to people with disabilities  

  • About Specific Needs
  • Visually Impaired
  • Deaf and hearing impaired
  • Senior citizens
  • More Information

Vodacom provides accessible mobile communication and a dedicated team of specialists focus on the Specific Needs of customers with disabilities. Vodacom, in partnership with various disability organizations and individuals, provides customers who are visually impaired, deaf and hearing impaired, as well as senior citizens easy access to a range of mobile products and services designed to meet their individual needs. Vodacom offers a wide range of phones, services and price plans, so that you can find one that suits your specific needs.

Vodacom is dedicated to providing products and services that increase accessibility to communication for customers who are blind or partially sighted. Handsets with inclusive design features for blind and partially sighted customers include:

Accessible iPhones with VoiceOver:

  • iPhone 5s
  • iPhone 6
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE

Click here to view the on-line iPhone deals

VoiceOver is already built in the iPhone and just need to be switched ON

To learn more about VoiceOver; the gesture-based screen reader, click here 

These text-to-speech programmes gives audio feedback on amongst other: contact list, messages and notifications, menus, emails, internet pages and names of apps such as Facebook.

Accessible Samsung Galaxy smartphones with TalkBack:

  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy J3
  • Samsung Galaxy J5

TalkBack is already built in the Samsung phones and just need to be switched ON

To learn more about TalkBack; the gesture-based screen reader, click here

Vodacom Smart Kicka 2  

TalkBack is already built in the Vodacom Smart Kicka smartphone and just need to be switched on under the Settings and Accessibility Menus.

Contact Us

  • Call 082 12580 free from your Vodacom phone or from any other phone (standard rates apply)
  • E-mail 12580@vodacom.co.za
  • SMS 12580

Device Priority Repairs 

We are aware that mobile devices have become a lifeline for most people and more so for persons with disabilities.   

As a customer with a disability your device repair will receive priority when you book it in at one of our Customer Repair Centres. 

You are welcome to send an e-mail to specificneedsqueries@vodacom.co.za should you require further information.

Phone for the elderly


What is it?

The Alcatel 2008G large keypad phone is an easy-to-use phone designed for elderly persons whose mobile phone is often their primary means of contact with the outside world.  They mostly use this phone to call friends and family, and it is also their lifeline to get help when they experience an emergency.

Key features of the phone

- Large 2.4” display for easy reading

- The keypad buttons and font is big, bold and easily visible

- Different background colours to choose for making reading easier

- The wireless FM radio to keep you company

- A torch when you need more light

- 2Mpxl camera to capture memories

- A charging cradle to make charging easy

- Talktime up to 16 hours

- 300 SMS capacity



What does it cost?


The recommended selling price of the phone is R599

Contract deals

ALCATEL 2008G BLACK + 10GB DATA X 1 - (H) + TOP DOG VOUCHER @ R49 Reduced Sub PM on uChoose Flexi 55

ALCATEL 2008G BLACK + 10GB DATA X 1 - (H) + TOP DOG VOUCHER @ R99 Reduced Sub PM on uChoose Flexi 150

ALCATEL 2008G BLACK + 10GB DATA X 1 - (H) + TOP DOG VOUCHER @ R129 Reduced Sub PM on uChoose Flexi 200

ALCATEL 2008G BLACK + 10GB DATA X 1 - (C) + TOP DOG VOUCHER @ R99 Reduced Sub PM on Smart XS

ALCATEL 2008G BLACK + 10GB DATA X 1 - (C) + TOP DOG VOUCHER @ R149 Reduced Sub PM on Smart S +

ALCATEL 2008G BLACK + 5GB DATA X 3 - (H) + TOP DOG VOUCHER @ R149 Reduced Sub PM on NXT LVL


Where do I get it?

You can purchase the phone at any of the following channels:

- Vodacom Shops

- To order a phone telephonically, call 082 1950

- To perform an upgrade telephonically, call 082 1959


More Information

Should you have any questions about the Alcatel 2008G phone, you can:

- Call 082 12580 free from your Vodacom phone or from any other phone (standard rates apply)

- E-mail 12580@vodacom.co.za

- SMS 12580 

Special deals for the Deaf and Hearing Impaired


Get more of what you really use & SAVE!

If your hearing is impaired and you don’t make voice calls, then you shouldn’t have to pay for unnecessary voice minutes.

We’ve taken this specific need and avoidable expense into consideration, and created tailored deals especially for you!  

Sign up for any of these smartphone deals which offer data and SMSs only so you can stay connected to the Internet, check emails on the go, and send text messages via WhatsApp or SMS. 

- Deals include a FREE SIM card

- Deals valid until 4 May 2017


View all deals 

Support 24/7

Interested in a particular device? If you want a smartphone that’s not currently available on a Specific Needs deal, send an email to specificneedsqueries@vodacom.co.za and we’ll get back to you. 


Need help? Please call Customer Care on 082 111, FREE from a Vodacom cellphone.


SMS bundles for the hearing impaired

We realize that people who are deaf or hearing impaired use SMS as one of their preferred channels of communication, so we are giving our deaf and hearing impaired customers more value to help them stay connected. With this new permanent price offer, if you are deaf or hearing impaired, you can purchase an SMS bundle and receive an additional SMS bundle at no extra cost


Standard SMS bundle for Vodacom customers

New SMS bundle for Vodacom hearing impaired customers

Total cost per bundle

In-bundle SMS

Out-of-bundle SMS (Peak)

Out-of-bundle SMS (Off-peak)
























































Click here for the full brochure.

To request this offer, download the Application Form 

Terms and Conditions apply.


Smartphones compatible with hearing aids

Kindly note: Prior to purchasing a phone, we want to advise that you first discuss the accessibility of the phone with your Audiologist, so that it can be determined whether your specific hearing aid will be compatible with the phone.  It is mainly telecoil hearing aids that are compatible with certain phones. Not all types are hearing aids are compatible with phones.

Customer Care Support

Contact the following Contact Centres;

Send an e-mail to 12580@vodacom.co.za

SMS 12580

Call 082 12580 free from your Vodacom phone or from any other phone (standard rates apply)