Home Services Insurance Submit a claim Insurance

Submit a claim

Make sure you have the following before claiming

1

What happened to your device

Date of the incident

In order to file your claim, we need to know the date the incident occurred.

Circumstances of the incident

We need to know how the device was lost, stolen or damaged.

2

Your device information

Make and model

e.g. Apple iPhone 6S 16GB Rose Gold.

IMEI number

This can be found on the device itself or on box the device was packaged in. If you can't find the IMEI number, please contact Cellsure at 082 1952 or 011 844 2800.

How do I find my IMEI number?

3

ITC number and S.A.P case number (in the event of loss / theft)

ITC number

If your device has been lost or stolen, you first need to blacklist the device and report the loss/theft to to the police. When you blacklist your phone, you'll receive an ITC number. To blacklist your phone, please call Vodacom on 082 111.

S.A.P case number

When you report the loss/theft to the police, you'll receive an S.A.P case number. To report a loss/theft to the police, please vist your nearest police station and complete an affidavit.

4

Documentation (in PDF format)

Your ID

We accept Smart IDs, Green Barcoded ID books, Passports and Drivers Licenses. We only support PDF format at this stage, but are working to support more formats shortly.

Affidavit - loss / theft only (optional)

We sometimes ask for a copy of your affidavit. We'll contact you if we need this, otherwise you can upload it now to speed up the process.

How do I find my IMEI number?

If you still have the device (in the case of a damage claim)

  • Settings..  You can find the IMEI in your device's Settings app. For an iPhone, navigate to Settings > General > About. For Android, navigate to Settings > About phone > Status.
  • On the device itself..  This number is often written on the back of the device near the bottom , on the SIM card tray, or under the battery.

If you no longer have the device

  • Packaging.  The IMEI of the device can be found on the box in which the device was packaged. Look for the barcode on the box and you should see the IMEI clearly labelled here.
  • Google Dashboard (Android only).  You can access Google by visiting www.google.com/settings/dashboard and look for your device.
  • Contact Cellsure.  When you bought your Cellphone insurance policy, Cellsure kept a record of your IMEI number. If none of the above options work for you, please contact Cellsure at 082 1952 or 011 844 2800.

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