Cellphone Insurance Cover

What is Cellphone Insurance Cover?

Vodacom Cellphone Insurance is a way to cover your smartphone for the unexpected. We will insure your new cellphone against loss, theft and damage from as little as R15 per month. We’ve reduced our prices by up to 46% to make insurance cover for your cellphone more affordable than ever.

Whatever your concern, we have a cellphone cover plan specific to your needs so you can stay confidently connected no matter what.

Lost or stolen cellphones are replaced within 24 hours through our nationwide network.

For full details and exclusions, read our terms & conditions

To apply for Cellphone Insurance Cover     

 Email us at activate@cellsure.co.za

 Call us on 082 1952 or 011 844 2800

Find a Vodacom Shop near you.  


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What is Comprehensive Cellphone Insurance?

Covers your cellphone against loss, theft and any damage, including liquid damage.

Your premium is determined by the value of your new Vodacom cellphone.

How much does Cellphone Insurance Cover cost?

Phone value up to Monthly premium*
R750 R19
R1 500                       R29     
R2 500                                      R39
R3 500 R59
R5 000 R79 
R7 500 R109
R10000 R139
R15 000 R189
R20 000 R239
R25 000 R289
R30 000 R339

What is Accidental Damage Insurance?

• Covers your cellphone against any type of damage, including liquid damage.

• Your premium is determined by the value of your cover.

How much does Accidental Damage Insurance cost?

Phone value up to Monthly premium*
R2 500 R15
R5 000                       R25     
R10 000                                      R50
R20 000 R75
R30 000 R100

Please note:

• Contract and Top Up customers; the premium will be added to your monthly bill.

• Prepaid customers; the premium will be debited from your bank account.

• Only new cellphones will be insured.

What are Specified Insured Extras?

• Cover for your accessories like a Gear Fit or Gear VR against loss, theft and damage.

• Include multiple accessories on a single cover as long as the total cover amount doesn’t exceed R15 000.

• Your premium is determined by the value of your cover.

How much do Specified Insured Extras cost?

Phone value up to Monthly premium*
R5 000         R75     
R10 000                                  R150
R15 000 R225


Please note:

• Contract and Top Up customers; the premium will be added to your monthly bill.

• Prepaid customers; the premium will be debited from your bank account.

• You must have Comprehensive Cellphone Insurance to qualify for specified insurance on accessories. 

• Only accessories stocked by Vodacom will be covered.

• For full details and exclusions, read our terms & conditions.

Why get Cellphone Insurance Cover?

All Vodacom-insured customers with Android devices qualify for FREE Vodafone Protect. Powered by McAfee, the Vodafone Protect app lets you find, lock and wipe your cellphone in case it gets lost or stolen so your personal information is kept safe. Download the FREE Vodafone Protect app.

Taking out a separate Cellphone Insurance policy allows you to claim for loss, theft or damage without the risk of increasing your premiums on standard household insurance.

 

















                 

















                 



















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How to lodge an insurance claim:

For your claim to be processed successfully, you must report it to us within 30 days of the event.

Lost or stolen cellphone


1. Call us on 082 111 to block your     SIM and blacklist your phone.         Remember to record the ITC           reference number.

2. Report the loss/theft to the               police and record the case               number.

3. Submit a claim online

Damaged cellphone


1. Take the device to your nearest        Vodacom Repair Centre.

2. A helpful consultant will book the     cellphone in for                                 repairs/replacement.

3. Submit a claim online

 For more information, call Customer Care on 082 111, FREE from a Vodacom cellphone. 

 Alternatively, download the claims form, and fill in the details. You can then fax it to 011 844-2913 OR email it to info@cellsure.co.za 


 Cellphone Cover FAQs

Read our Frequently Asked Questions online to get all the support you need.


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