Cellphone Insurance Cover

What is Cellphone Insurance Cover?

Cellphone Insurance Cover from Vodacom provides insurance on new phones to all our customers.

We insure your Vodacom cellphone against loss, theft and damage from as little as R35 per month. Lost or stolen phones are replaced within 24 hours through our nationwide network.

For full details and exclusions, read our terms & conditions

To apply for Cellphone Insurance Cover     

 Email us at activate@cellsure.co.za

 Call us on 082 1952 or 011 844 2800

Find a Vodacom Shop near you.  

  Find a shop 

How much does Cellphone Insurance Cover cost?

Phone value up to                                      Monthly premium*                          
R1,000                                R35
R2,500                         R53        
R5,000                                      R85
R7,000 R129 

Please note:

  • Contract and Top Up customers; the premium will be added to your monthly bill.
  • Prepaid customers; the premium will be debited from your bank account.
  • Only new phones will be insured.

Why get Cellphone Insurance Cover?

With Vodacom Cellphone Insurance Cover, all Vodacom Insured customers with Android devices qualify for FREE Vodafone Protect. Powered by McAfee, the Vodafone Protect app lets you find, lock and wipe your phone in case it gets lost or stolen so your personal information is kept safe. Download the FREE Vodafone Protect app




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How to lodge an insurance claim:

For your claim to be processed successfully, you must report it to us within 30 days of the event.

Lost or stolen cellphone

1. Call us on 082 111 to block your     SIM and blacklist your phone.         Remember to record the ITC           reference number.

2. Report the loss/theft to the               police and record the case               number.

3. Submit a claim online

Damaged cellphone

1. Take the device to your nearest        Vodacom Repair Centre.

2. A helpful consultant will book the     cellphone in for                                 repairs/replacement.

3. Submit a claim online

 For more information, call Customer Care on 082 111, FREE from a Vodacom cellphone. 

 Alternatively, download the claims form, and fill in the details. You can then fax it to 011 844-2913 OR email it to info@cellsure.co.za 

 Cellphone Cover FAQs

Read our Frequently Asked Questions online to get all the support you need.

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