Platinum to Onyx


We're delighted to welcome you as a member of our exclusive Onyx programme. 
You're one of a hand-picked group selected to enjoy superior benefits.

Platinum benefits:


Annual cellphone upgrade



Annual upgrade for a device of your choice, free of charge, according to your price plan

Stolen or Lost Mobile Devices



A courtesy phone of the same or similar make and model to yours, delivered to you on loan for 30 days if yours is defective, stolen or lost

24 hour Premium Service Desk


24 hour access to our Premium Service Desk to handle all your service requests 

To learn more about all the exclusive benefits Click here.

Important information to note: 

The following programme membership qualification criteria will apply at your expiry date:

  • Annual membership of the prestigious Vodacom Onyx programme will be confirmed by an annual personal invitation.
  • If your Onyx programme membership lapses and you meet the Platinum average spend criteria of R2 400 or more per month**, you will become a member of the Platinum programme.
  • If you do not meet the Platinum programme average spend criteria of R2 400 or more per month**, required for the membership to the Platinum programme, you will not qualify as a member of the Platinum programme and your Onyx membership will lapse.

  • Should you increase your average spend to the required level of R2 400 or more per month**, you will then qualify for the Vodacom Platinum programme.

Click here for information on the programme rules & Click here  for examples of how you can meet the Platinum spend criteria.

Contact Us     
You will be directly routed to a Premium Service Desk agent when you call us on 082 1903 or email us at psdadmin@vodacom.co.za.

If you do not receive the level of service that you are entitled to, we would appreciate your feedback via email to psdescalations@vodacom.co.za. 

*Calculated over a rolling 6-month period, excludes handset or device financing fee, roaming and insurance.

Vodacom Onyx T&Cs 


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