Platinum membership status


Your Vodacom Onyx membership has been converted to a Vodacom Platinum membership in accordance with the qualification criteria for each programme.  As a Platinum member you also have access to great benefits and superior service, including 



Annual Upgrade



Annual upgrade for a free device of your choice, from the range available for your price plan

Loan device for 30 days



A courtesy phone, of the same make & model as yours, delivered to you, on loan for 30 days, if yours is defective, stolen or lost

24 hour Premium Service Desk


24/7 access to our Premium Service Desk agents to handle all your service requests 

For more details on the Platinum programme benefits, click here.

Click here for T&Cs applicable to Platinum programme benefits. 

Please note the following important information:

The following programme membership qualification criteria will apply at your expiry date:

  • If you meet the average spend requirement  of R2400 or more per month*, your Platinum programme membership will be renewed for another 12 months

  • If you do not meet the average spend criteria of R2400 or more per month*, your Platinum programme membership will lapse

    If your Platinum membership has lapsed, you may re-qualify for the programme by increasing your monthly spend to the required level of R2400 or more per month*

  • Membership of our Onyx programme will now be confirmed by a personal invitation to a limited number of customers


*based on local bill charges (i.e. charges or fees accumulated in South Africa) on a single contract line only;   calculated over a rolling 6-month period, exclusive of handset or device financing fee, roaming and insurance

Contact Us     
You will be routed directly to a Premium Service Desk agent when you call us on 082 1903 or email us at  psdadmin@vodacom.co.za.

If you do not receive the superior service you are entitled to, we would appreciate your feedback via email to  psdescalations@vodacom.co.za

Click here for further information on the Platinum programme rules, which have been revised with effect from 1 June 2016.


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