VODACOM CARRY-OVER RULES: BROADBAND STANDARD & ADVANCED GENERAL RULES - Carry-over applies to Broadband Standard, Broadband Advanced and Data Messenger.
- Carry-over will be applied to all customer types from 5 April 2009.
- Customers automatically qualify for carry-over.
- Carry-over will be limited to the data (MB) allocation of the bundle purchased or contract subscribed to, for example, a My Meg 500 customer will only be granted carry-over to a maximum of 500MB.
DATA CONTRACT & MONTH-TO-MONTH SPECIFIC RULES Unused allocated data (MB) will be carried over up to the last calendar day of the next month. Example 1:
- A customer subscribes to a My Meg 500 24-month contract on 1 May and is allocated 500MB to use up to 30 June.
- On 31 May, the customer has used 250MB of the allocation and on 1 June is granted 250MB carry-over (carry-over equals 500MB allocation in May less 250MB usage in May).
- On 1 June, the customer is allocated 500MB to use up to 31 July; the 250MB carry-over from May is added to use up to 30 June.
- On 30 June, the customer has used 250MB which is less than the monthly 500MB allocation and forfeits the 250MB carry-over from May; the customer however has 250MB carry-over to July (carry-over equals 500MB allocation in June less 250MB usage in June).
- The new data bundle allocated at the beginning of the month will be used first, before the carry-over data bundle.
Example 2:
- A customer subscribes to a My Meg 500 24-month contract on 1 May and is allocated 500MB to use up to 30 June.
- On 31 May, the customer has used 250MB of the allocation and is granted 250MB carry-over (carry-over equals 500MB allocation in May less 250MB usage in May).
- On 1 June, the customer is allocated 500MB to use up to 31 July; the 250MB carry-over from May is added to use up to 30 June.
- On 30 June, the customer has used 700MB; the total monthly allocation for June is used and 200MB of the 250MB carry-over is used; thus the customer forfeits 50MB left over from the May carry-over.
Please note: If a customer has terminated the contract agreement, no carry-over will be granted for the month following the month in which the contract is terminated.
Example 3:
- A customer terminates his contract in April.
- No carry-over is granted for May.
Please note: If a customer terminates a Month-to-Month contract, carry-over is forfeited.
Example 4:
- A customer terminates his Month-to-Month contract effective 31 May.
- No carry-over is granted for June.
PREPAID SPECIFIC RULES Unused allocated data (MB) will be carried over up to the last calendar day of the next month, following the month in which the bundle was purchased. Example 1:
- A customer buys 500MB bundle on 15 April and is allocated 500MB to use up to 31 May.
- On 13 May the customer has used 250MB and 250MB (500MB allocation – 250MB usage) is carried over until 31 May.
Example 2:
- A customer buys a 500MB bundle on 1 May and is allocated 500MB to use up to 30 June.
- On 30 May the customer has used 250MB and 250MB (500MB allocation – 250MB usage) is carried over until 30 June.
AD HOC SPECIFIC RULES Unused allocated data (MB) will be carried over up to the last calendar day of the next month, following the month in which the bundle was purchased. Example 1:
- A customer buys a 500MB bundle on 15 April and is allocated 500MB to use up to 31 May.
- On 13 May the customer has used 250MB and 250MB (500MB allocation – 250MB usage) is carried over until 31 May.
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