TRAVEL TIPS

The best advice when using your cellphone
From managing costs and setting up your cellphone for International Roaming to emergency services and dialling numbers while roaming - you'll find the best advice for on how to effectively and efficiently use your cellphone right here!

• Verify the services and to which network to connect, that will be available for roaming at your international destination.
• Confirm that your cellphone can operate at your international destination.
• Know how to dial local numbers and numbers back home in South Africa.
• Save a list of emergency numbers and important contacts that you may need to use while travelling, e.g. airline office, hotel reservations desk.
• If you're struggling to connect to the network to roam, switch your cellphone off, remove and replace the battery and turn it on again in your country of destination.
• Know and save the emergency number of the country youre travelling to, and how to use it.
• Familiarise yourself with local cellphone laws.
• Understand how you will be charged for using data while roaming.
• Close unused websites and applications, and turn off automatic updates while roaming as this may incur data charges even if no content is downloaded.
• To control costs, turn Data Roaming off select 'Settings'>'General'>'Network'>'Data Roaming'.
• Roam on a Vodacom or Vodafone partner network.
• Set up your email account to download the header of the message only, and manually select which emails you'd like to download in full.

General Tips

1. If you have a Twin Call service activated, ensure that the second cellphone remains switched off.
2. Close all unused applications while roaming. If you are connected to a website while roaming, you may incur data charges even if no content is purchased or downloaded. This is due to small amounts of data being transmitted every 30 seconds, e.g. website content and banner ads refreshing in the background, etc.
3. To stay in control of your cellphone costs while travelling abroad, activate SMS Roamer by sending an SMS with the word 'roamon' to 123 (FREE) before leaving South Africa. You will be able to send and receive SMSs only while roaming. Find out more about SMS Roamer.

Manage costs

I want to make calls but not receive calls while roaming.
Unconditional diverts allows all incoming calls to immediately go into your voicemail box. Activate as follows:

1. Dial **21*08214 and the last 9 digits of your cellphone number, followed by the # key.
2. Select the send / dial button.

I don't want to receive voicemail messages while abroad.
Should you not wish to retrieve messages while roaming, you will need to cancel your
mailbox facility before you leave South Africa. This can be done as follows:

1. Dial ##002# from your cellphone.
2. Select the send / dial button.

Remember to cancel call diverts on your return - If you have activated unconditional diverts before leaving, remember to cancel call diverts on your return by dialling ##002# from your cellphone when you arrive back in South Africa to enable you to receive calls again when you are home.