| TERMS & CONDITIONS: General Bundled offerings (minutes, SMS, data) and promotional tariffs (such as Happy Hours) do not apply to any of the international roaming offerings.
- For Vodacom contract customers, all charges accumulated while roaming will be debited from your Vodacom account. Please remember that it may take up to 3 months for Vodacom to receive details of calls, SMSs and data used while roaming.
- Some services available on the Vodacom South Africa network, may not be available in the country you are visiting.
- Activation of International Roaming will take place within 24 hours of receipt of the relevant supporting documentation. Please always confirm that your International Roaming activation documents have been received. You should apply for international roaming to be activated with your service provider at least 7 days before departure.
- Your service provider may require a deposit prior to activating the International Roaming service on your account, which will be credited to your account approximately 3 months after your return.
- International Roaming may be more expensive if compared to your local Vodacom tariff plan. Please ensure that you select an appropriate Roaming option according to your needs. It is your responsibility to familiarise yourself with the relevant charges before activating the service.
- You will be charged for both incoming and outgoing usage while roaming.
- Your cellphone / modem may automatically select a different foreign network depending on the network coverage conditions and this could impact the rates you are charged. For lower rates always ensure that you are roaming on an appropriate Vodacom or Vodafone partner network.
- If you have not selected to divert your voicemail messages to your mailbox while roaming and a message is left in your voicemail box, you will be charged for both the incoming call and the outgoing call to your voice message service for retrieving the voice message.
- If you have the Twin Call service activated, please ensure that your second cellphone remains switched off for the roaming service to function correctly.
- Calls that are normally free (such as 111, 1082, 121, 126 etc.) are not free while roaming and are billed at the applicable rate as calls made back to South Africa.
- Use of short codes (e.g. 111 and 121) is subject to availability on the foreign network.
- The countries in which the various roaming options are supported differs for Vodacom Contract, Top Up and Prepaid customers.
- USSD usage is charged at the applicable USSD roaming rate.
Vodafone World Vodafone World is available to all Vodacom customers as a default service once international roaming has been activated. - All calls are billed on a per minute basis using the 60:60 billing concept.
- No set-up or monthly charges are applicable.
- If you choose to roam with a Vodacom or a Vodafone preferred network, you will receive a 10% discount off the standard, applicable Vodafone World rates. This discount only applies to calls made.
- Vodafone World rates exclude mobile-originating SMSs that terminate on a premium number.
- Vodafone World rates exclude calls to premium and satellite numbers.
Vodafone Passport - Vodafone Passport Rates are applicable only when roaming on participating Vodafone Passport partner networks. In order to qualify for Vodafone Passport rates, you must ensure that you are roaming on a participating Vodafone Passport partner network.
- If you are not roaming on one of the participating Vodafone Passport partner networks, the applicable Vodafone World Zone Rate will apply.
- Vodafone Passport is available to all Vodacom Contract and selected Top Up and Prepaid customers.
- Calls made locally or back to South Africa while on a participating Vodafone Passport partner network are charged at the peak, off-net, mobile terminating rates applicable on your home tariff, in addition to the once-off connection fee. Calls made internationally while on a participating Vodafone Passport partner network are charged at the international, peak rates applicable on your home tariff, in addition to the once-off connection fee. Bundled minutes, promotional tariffs (such as Happy Hours), public holiday and off-peak rates do not apply.
- Calls received while on a participating Vodafone Passport partner network will be charged at the once off connection fee.
- If your current South African tariff package is per second, you are charged per second for calls made. Alternatively if your current South African tariff package is per minute, you are charged per minute for calls made using the 60:30 billing concept.
- SMS and data roaming are charged as per the applicable Vodafone World Zone rate.
- Vodafone Passport rates exclude calls to premium and satellite numbers.
- Vodafone Passport is only available to Vodacom customers who have activated this service.
SMS Roamer - SMS roamer is available to all Vodacom Contract, Top Up and Prepaid Customers.
- Once the SMS Roamer service has been activated, all other services will be disabled, such as voice, MMS, access to the Internet from your cellphone, fax services and others. You will only be able to use SMS to communicate.
- All call forwarding services will be cancelled once SMS roamer has been activated.
- All incoming calls will be diverted to your Voicemail service. It is your responsibility so ensure that your voicemail service is setup and active.
- If you're using Vodacom's Twincall service, the secondary SIM will also automatically be activated/deactivated with the SMS Roamer service.
- All SMSs sent while using SMS Roamer will be charged at the applicable Vodafone World Zone rate.
- SMS Roamer is only available to Vodacom customers who have activated this service.
Data roaming Data roaming is currently only available to Vodacom Contract customers. Data roaming is not currently available to Vodacom Top Up or Prepaid customers. - Data usage is billed in minimum increments of 10 KB.
- Data roaming will be charged at the applicable Vodafone World Zone rate.
- Super Saver data rates are only applicable when roaming on selected networks.
- Vodafone live! access is not zero rated when roaming and is billed as normal data usage.
- Blackberry usage will be billed as normal data usage when roaming.
- If you are connected to a website/application while roaming, you may incur data charges even if no content is purchased or downloaded. This is due to small amounts of data being transmitted every few seconds by the website/application (e.g. website refreshing, banner ads being pushed in the background, etc.). Please ensure that you close all unused applications while roaming. Vodacom accepts no liability for any unintentional data downloads your device may make.
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