STAY IN TOUCH WHILE YOU JET AROUND THE GLOBE.
(Please note that the information on this page pertains only to contract subscribers.)

What is International Roaming?

As a Vodacom Contract Customer, you can use your cellphone and SIM card in over 160 countries on more than 327 networks.

How will International Roaming help you?

• Stay in touch wherever you are
• Enjoy the convenience of receiving calls and SMS's
• Forget about trying to work out foreign phone systems and codes
• Forget about paying exorbitant hotel prices
• Forget about carrying extra currency to pay for phone bills
• Receive faxes on voicemail and download them at your chosen destination (where available)
• Make international Conference Calls (where available)
• And best of all you keep your cellphone number so friends, family and colleagues can stay in touch

How do you activate it?

1. Well in advance of your departure for example 2 weeks, contact your Service Provider or Vodacom Customer Care on 111
   
2. Your Service Provider will confirm if International Roaming is available in the country you are visiting and whether your phone is compatible with their network
   
3. A roaming deposit may be requested, that will be refunded once your account has been settled. Procedure may vary between Service Providers
   
4. The relevant forms to enable your International Roaming service will be faxed or e-mailed to you, complete and return them at your earliest convenience
   
5. Clear the International Call Barring on your cellphone by dialling #331*1111#
   
6. Before you depart, dial 111 to check that your Roaming Service has been activated

What does International Roaming cost?

1. You will be charged for all outgoing and incoming calls. Tariffs for incoming and outgoing calls will vary from network to network
2. Voicemail retrieved from your mailbox whilst roaming will be billed at outgoing roaming call rates as determined by the network
3. Sending SMS' will be charged for at the rate determined by the foreign network
4. The service for fax and data calls whilst roaming must be activated by your service provider. All fax and data calls are charged according to the foreign network's tariff
5. Per second billing does not apply
6. Inclusive (Bundled) minutes do not apply while roaming

Hints and Tips

• Leave a message on your voicemail notifying callers that you will be away and that they should call after your return date
• Limit your international roaming costs further by sending and receiving SMS's only. Click here for more information.

• Write down your PIN and PUK numbers
• Write down your voicemail password
• Take your charger and the correct adaptor
• Use your voicemail to avoid unnecessary calls by informing callers that you are out of the country
• Set your diverts

What is International Conference Calling?

Depending on the availability of Conference Call on the foreign network, Conference Calling allows you to connect with up to five other people (six including yourself) at the same time. All participants can talk to the other participants and hear each other clearly. It is useful for conducting meetings telephonically or to communicate with a group of people at the same time. The caller pays for all connected Conference Calls at roaming call rates. A 32K SIM card is required in order for this service to work. To activate Conference Call dial 111 free from your Vodacom cellphone or 082111 charged at applicable call rates from any other phone.