FAQs

How do I terminate my monthly DStv Select subscription from Vodacom?
Contact Vodacom on 1082, free from your Vodacom cellphone, or 082 1082 from any other phone, to request termination of your subscription. There is no charge to disconnect or re-connect the service.

If my DStv Select subscription was terminated due to non-payment how do I get reconnected?
You can request to be reconnected by phoning Vodacom on 082 1082. Once reconnected, you will be billed for the full month forward (not pro-rata). Please note that you may not request disconnection and reconnection more than twice a month.

Who do I contact should I want to change my DStv Select bouquet?
Contact Vodacom on 1082, free from your Vodacom cellphone, or 082 1082 from any other phone, to migrate between either of the two DStv Select bouquets. There is no charge for migrating, which is permitted once a month.

Who do I contact should I want to change from a DStv Select bouquet to a non-DStv Select bouquet?
Should you wish to migrate from DStv Select to a non-DStv Select bouquet, you must first terminate your DStv Select subscription by contacting Vodacom on 082 1082. You will then need to contact MultiChoice to activate your new subscription, by phoning (011) 289-2222.

What do I do should my DStv decoder be faulty?
Should you experience a fault with your DStv decoder within 60 days of purchase, you can return the decoder to the retailer where it was purchased. The retailer will provide you with a replacement decoder and smartcard. Remember, you will need to return the decoder, smartcard and remote control. Should the fault arise more than 60 days after purchase, you will have to contact MultiChoice directly. Relevant warranties and charges may apply.