BLACKBERRY SOLUTION

The BlackBerry solution is a wireless communications solution designed for businesses (both large and small) and consumers who want to quickly and easily manage their business and personal communications while on the move. The BlackBerry solution is designed to enable its users to become more successful in both their work and personal lives.

BlackBerry products are developed and manufactured by Research In Motion (RIM), and were launched in North America in January 1999 and first introduced to EMEA in September 2001.

The BlackBerry solution is an end-to-end wireless platform that, combined with a network operator's wireless data network, comprises advanced, lightweight devices, software and services to provide users with a wireless extension of all their communications needs.

Wireless services include email, voice, SMS and browsing. For enterprise users, these extend to calendar, Internet and intranet browsing plus the ability to access other corporate data stored behind the company firewall. In addition, BlackBerry smartphones support wireless access to a user's personal organiser information.

With its "always on, always connected" functionality, the BlackBerry smartphone remains connected at all times. Email is pushed directly to the device when it arrives at the inbox.

There are two main BlackBerry solutions – BlackBerry Internet Service for individuals and small companies and BlackBerry Enterprise Server for enterprise use.

Which BlackBerry solution is right for you?

BlackBerry Internet Solution for individual / small business use

With the BlackBerry solution for individual use, users can integrate their BlackBerry device through the BlackBerry Internet Service with up to ten business or personal email accounts, using POP3/IMAP and/or mail forwarding.

Messages sent from the device can use the user's existing personal email address. Copies of messages sent to the user's existing personal email account(s) are pushed to the BlackBerry smartphone.

With the BlackBerry Internet Service, a new email address is provided with the BlackBerry smartphone, so users can start sending and receiving email within minutes. The new email account is a personal and private Internet/web-based email address that stores all email messages.

BlackBerry Enterprise Solution for corporate use

Corporate customers can set up BlackBerry smartphones to integrate with their enterprise systems using the BlackBerry Enterprise Server (BES). BES is installed behind the corporate firewall and supports seamless mailbox and application integration for users. This platform can support many users. BlackBerry Enterprise Server Express exists for up to 15 users.

BlackBerry Enterprise Server software integrates with Microsoft Exchange, IBM Lotus Domino and Novell Groupwise email environments. It provides enterprise users and IT departments with a wide range of unique features and benefits, including secure 'push'-based access to corporate email and wider corporate data (through the Mobile Data Service feature of the BlackBerry Enterprise Server and the browser on the device), wireless synchronisation, end-to-end Triple DES or AES security, and centralised IT management and control.

BlackBerry Professional Software enables small and medium businesses to enhance communication and collaboration with enterprise grade mobility solutions allowing user-friendly, wireless access to email, organiser, internet and intranet applications with advanced security. For more information, please see the section on BlackBerry Professional Software.

BlackBerry Professional software

BlackBerry - A solution for every business

In an ideal world, your business would be everywhere you are. No matter how large your organisation or how diverse your workforce, one thing is clear: the world of business is changing. Customers are more demanding. Deadlines are tighter. Expectations are greater. And if you don't find new ways to stay competitive, you might be left behind.

Staying connected and collaborating is key to success today. That means wireless solutions aren't just nice to have-they're necessities. They help larger companies keep up with processes and workflows across diverse functions and geographies. The BlackBerry solution has become more than a critical communications tool for the executive, it is an enabler of change across the entire workforce.

BlackBerry solutions allow you to connect and collaborate wherever you are. Not just through email, personal information management and voice, but with Customer Relationship Management (CRM), field service, Enterprise Resource Planning (ERP), order entry, Internet and intranet access, instant messaging and more - all the tools and applications necessary for you to make important decisions quickly.

Business benefits offered by a BlackBerry solution include:

• Achieve compelling ROI: Wirelessly extend information from your existing applications and systems without having to rebuild or replace them. BlackBerry solutions allow you to successfully achieve and grow and optimise your original technology investments.
• Improve decision making: With on-the-spot access to information residing in enterprise systems, mobile professionals can make more informed decisions while away from the office. With BlackBerry solutions, personnel in the field can receive proactive wireless notifications of emerging business issues and take action before the repercussions become serious.
• Improve customer satisfaction: BlackBerry solutions can help strengthen customer relationships by putting key account, inventory and order information from CRM and Enterprise Resource Planning (ERP) systems into the hands of mobile professionals while they are at customer offices. Customer questions can be answered immediately and accurately, providing the best service possible.
• Improve productivity: BlackBerry solutions can allow mobile professionals to keep work moving forward while they're away from the office. A recent Ipsos-Reid study shows that BlackBerry smartphone users can turn an hour of downtime into productive work time each day and that BlackBerry smartphones can increase the efficiency of an entire team by nearly 38% (Ipsos-Reid, 2007).