Frequently asked questions

What is 3G HSDPA 3.6?

  • 3G stands for 'Third Generation High Speed Downlink Packet Access at 3.6 Megabits per second.
  • This technology allows data to be transmitted quicker and in greater quantities over cellular networks.
  • This means you can now use your mobile phone to send and receive data-hungry applications (e.g. video clips, e-mails with big attachments, and so on)
  • 3G can also be used to give your laptop wireless mobility that allows you to send and receive e-mails and documents from wherever you are.



Why 3G HSDPA 3.6?

  • It offers faster downloads.
  • It gives you instant, fast and affordable broadband access to the internet, e-mail or your company network via a 3G HSDPA 3.6 enabled access device.


What does 3G offer you?

  • High speed internet access
  • Video calling
  • Sharing pictures (MMS)
  • E-mails (e.g Blackberry, Gmail and Yahoo)
  • Mobile out-of-office connectivity to your corporate network


How do I get 3G HSDPA 3.6?

  • Prepaid - Data Bundles and Out of Bundle
  • Postpaid - Bolt onto your existing contract or Get a Vodacom Existing Contract


Where Can I Use 3G HSDPA 3.6?

  • Maseru, Mafeteng, Moshoeshoe International Airport, TY, Roma
  • You can still get internet access from sites with GPRS and EDGE at a slower speed.


Why am I getting slower access speeds whilst "connected" to the 3G HSDPA network?

  • The 3G HSDPA network has the intelligence to supply you with increased bandwidth, where available, only as you require it thereby providing a far more efficient utilisation of bandwidth.
  • For instance, searching for a Web site on Google would not require large bandwidth, yet downloading a large video clip would require more bandwidth and thus will allocate more bandwidth to the session when you start downloading.



What is GPRS?

GPRS - General Packet Radio Service is a mobile data service available to customers with GSM cellphones. GPRS can be utilised for services such as WAP access, SMS and MMS, but also for mobile data services such as Internet and email access.



What is EDGE?

  • EDGE: Enhanced Data Rates for GSM Evolution is a mobile phone technology that allows increased data transmission rates and improved data transmission reliability. EDGE can be used for all services support by GPRS and more ,e.g., video conference. When I am connected to the network, how will I know that I am on 3G HSDPA? Ensure when you install the Vodafone dashboard software, that you choose 3G as the preferred network - this will ensure that you connect via the 3G HSDPA 3.6 network whenever 3G HSDPA coverage is available.



What does this mean?

This means you can:

  • Do your banking from the comfort of your own home
  • Access the internet from wherever you are in the world from your laptop, computer or your cellphone
  • See your loved one when you talk to them using video calling
  • Access your office intranet remotely using your 3G HSDPA 3.6 modem


What is needed to access the 3G HSDPA Broadband network?

You'll need a cellphone which is 3G HSDPA capable, or a PC with a Vodafone Mobile Connect USB Modem, used with a Vodacom mobile data Contract or data bundle.



Will I be able to use 3G and GPRS/EDGE, if there is no 3G HSDPA coverage is?

Yes, when 3G HSDPA is not available you will be able to connect via Vodacom's EDGE or the GPRS mobile data network.



Can any cellphone access attain broadband access speeds via the 3G HSDPA network?

Current 3G cellphones will connect to the 3G HSDPA network, but only offer throughput speeds of up to 348 Kbps. However new 3G HSDPA enabled cellphones allows throughput of between 400Kpbs and 800Kbps with peaks of 2.4Mbps.



What throughput speeds can be attained on the 3G HSDPA broadband mobile network?

The 3G HSDPA technology was built to deliver throughput speeds of up to 3.6 Mbps for downloads, but expect to experience speeds between 400 Kbps and 800 Kbps with peaks of approximately 2.4 Mbps - offering you instant Internet access.



Will I be able to use 3G and GPRS/EDGE, if there is no 3G HSDPA coverage is?

Yes, when 3G HSDPA is not available you will be able to connect via Vodacom's EDGE or the GPRS mobile data network.