VALUE ADDED SERVICES

VOICEMAIL

 

About voicemail

 

Voicemail is a convenient service that ensures you never miss important messages even when you’re not able to pick up your phone by storing your voice messages whenever you are not available, so that you can listen to them later.

 

How to activate voicemail

 

To activate your voicemail, dial 133 and follow the voice prompts

You will be notified via SMS whenever someone leaves you a voice message

 

How to retrieve your voicemail

 

Dial 133 from your phone and follow the voice prompts

 

How much does it cost?

 

Retrieving voicemail from your phone is free

 

 

DIVERTING YOUR CALLS

 

How to Divert your Calls

 

Call divert set up is done on the phone using your phone menu.  This varies from phone to phone depending on the phone model.

 

To activate diverts on your phone

 

Choose preferred option:

o Divert when busy

o Divert when no reply

o Divert when not reachable

 

Diverting calls to your Mailbox:

 

The Mailbox number used when setting call diverts to the Mailbox is 5131XXXXXXX where the 7x’s are the last seven digits of the cell phone number creating that mailbox

 

MISSED CALL NOTIFICATION

 

Missed Call Notification is a service that is automatically given to you as a customer, if you qualify.  It informs you of the following:

 

o The calls you missed while your phone was not available (i.e. while switched off or out of coverage)

o Frequency of the missed calls and time at which they were missed (i.e. if you missed a  call from one number 10 times, it will show as missed 10 times).

 

 

 CALL ME

 

Call me is a service that lets you send a message to someone, asking them to call you back – even when you don’t have any airtime.  You can send a Please Call Me message by dialing *140*<number>#, e.g. *140*58851234#

 

Call Me Menu

 

o Dial *140#

o Choose your requirement on the menu