Services

Q: What is call divert or call forwarding?

A: Call diversion or call forwarding means re - directing your calls to your answering machine (Voice Mailbox) or to another number, which will be specified by you.

Please note that you incur normal cellular call charges when you divert your calls to another number besides your voice mailbox.
Q: How do I get a mailbox system on my cell phone?

A: You may initiate Voicemail by setting your Call Diverts; your diverts could be set on the following conditions:

When you are not replying - key in **61*002665131 your cell no # send/green

When you are not reachable - key in **62*002665131 your cell no # send/green

When you are busy - key in **67*002665131 your cell no # send/green

Divert all calls - key in **21*002665131 your cell no # send/green

E.g. When setting a divert for not replying: **61*0026651318850000#send/green/yes

 

If you encounter any problems while setting up your voicemail please call 130 for assistance.

Q: What number do I dial to retrieve my voicemail messages?

A: Dial 133 to retrieve your voicemail messages. This call is free for all Vodacom subscribers.

Q: Can I deposit a voicemail message directly on another Vodacom subscriber’s voicemail Without ringing them?

A: Yes, by dialing 5133, e.g. 512188 and the subscriber’s number you can deposit a message directly into their mailbox

Q: Can I retrieve my voicemail from another phone?

A: Yes, by dialing 133 and your cell number you can retrieve your voicemail messages from another phone. You will be asked to enter your password. If you do not have one, you may use the default password 1111.It is wise to create your own password to ensure that access to your messages is confidential.

Q: Can I divert my calls to another phone?

A: Yes you can divert your calls to another phone by following procedure number seven (7) but omit the (131) where it says your Cell number you may enter the number which you want your calls diverted to.

For example, if you want to divert your calls to number “8850000” when you are not reachable you will key in: **62*002668850000 # send/green
Q: What is Roaming?

A: Roaming is a service that lets you use your cell phone outside your home network

You may apply for this service at customer services center or you’re nearest Vodashop and inquire about the charges. Currently roaming is not available for prepaid subscribers.
Q: Can I retrieve my voice messages when roaming?

A: Yes by dialing +266 51338……. and your cell number …….e.g. (+266 51338 your cell no send/green/yes) you can retrieve your voicemail messages while Roaming. You will be asked to enter your password since you will be using a foreign network. Please note that you have to create your own password before you leave your home network. Please take note that you will be charged normal cellular rates plus international call rates to your home network when retrieving messages whilst roaming.

The default/temporary password is 1111
Q: What is a temporary password?

A: The default/temporary password is 1111