Vodacom

Help and support

Price plans

Q: What do I need to do to subscribe with Vodacom Lesotho? A: Buy a Vodacom Prepaid or Post paid pack at any one of the Dealers, Retailers, Vodashop, Sales agents or visit the Vodacom Walk In Customer Care Centre at the LNDC Building on Kingsway Road.
Q: What do I do if my cell phone is barred from calling? A: Contact Vodacom Lesotho Customer Care at 114 for assistance.
Q: What number do I dial to inquire about my balance? A: You may dial 130 for Contract balance inquiries even if your Cell phone is barred from calling out. Prepaid subscribers can dial *100# and the balance will be displayed on their handsets.
Q: Whom do I call for account queries? A: Vodacom Lesotho Customer Care on 114
Q: What is PIN and PUK numbers? A: PIN is your Personal Identity Number; it is your key to the network. PUK is a PIN Unblocking Key.
Q: How often can I change my PIN? A: Your PIN can be changed as often as you like.
Q: How do I change my PIN? A: To change your PIN, you may key in *04Old PIN New PIN New PIN #
Q: Why does my PIN sometimes get blocked? A: Your PIN is blocked if a wrong one has been entered. Probably it has been tampered with.
Q: How do I unblock my PIN?? A: To unblock your PIN you may enter *05PUK* PIN * PIN # If for some reason you fail to unblock your PIN, do not make any further attempts, rather call the Vodacom Lesotho Customer Care line at 114 for assistance or come in person at any Vodacom Lesotho outlet closest to you. More than nine attempts may render your Sim Card invalid and you will have to replace the Sim Card at your own cost.